A company’s relationship with its customers doesn’t end with the sale of its products or services. Offering post-sales assistance is all the more important to always be in regular touch with your customers and turn them into a loyal base.
Vindhya, a 10+ years old BPO company, has years of experience and expertise in providing outsourced technical support and help desk services to variety of our client base. Our technical support services assist your customers in troubleshooting all the technical issues they face when using/installing any product of yours.
By choosing Vindhya as outsourcing partner for technical support services, you can be assured of a team of highly trained and knowledgeable engineers to be available on the call representing your brand and assist the customers in all their technical needs.
Vindhya’s Technical Support and Helpdesk services help you to ensure your customers’ technical queries and needs are addressed at the right time by the right set of people who are technically sound. When it comes to a product-oriented company, it is mandatory to have a Technical Support and Helpdesk team that are available 24x7 offering assisting in all possible means: call, mail, chat, any mode that is preferred by the customer.
Speaking of team, Vindhya’s team consists of well trained engineers who have sound knowledge on the gamut of technical aspects of the product (following the technical training provided to them) and can offer any technical resolution to the customers. The team is equipped in offering both voice and non-voice technical support and helpdesk services. They are the perfect blend of both technical and interpersonal skills with strong call etiquette and communication skills as well.
Few of the Vindhya’s Technical support and Helpdesk support services are as follows:
Vindhya’s remote technical support services or, remote take over services are designed to assist your customers in addressing all the troubleshooting or queries that need arises when using your company’s product. We save you from spending time on after-sales helpdesk support as we remotely take care of all such issues and thereby make space for you to concentrate more on building the product. We continuously strive hard to offer first-call-resolution to the caller without compromising the quality and company’s brand value and reputation.
Through multiple channels: call, chat and email, technical team at Vindhya is always ready to extend required support related to all the technical issues.
Technical team at Vindhya possesses the required skill set, expertise and experience in handling all types of queries ranging from Level-1, Level-2 and Level-3
Technical team at Vindhya is well trained and equipped with mandatory product knowledge to offer resolution on the first call made by the customer. We at Vindhya always try to achieve that and rarely, in cases that require escalation, the matrix will be adhered to.
Vindhya assures your customers of its service round the clock by following shift basis work timings for the technical team so that we cover 24x7 window to answer the call or replay to a chat or an email at any given point of time.
Technical team is trained to make a note of all the queries received, analyse and arrive at value-adding analytical reports. These reports may help the company in upgrading the future products based on the customers’ feedback
When you outsource Technical Support and Helpdesk services to Vindhya, you can get the following benefits: