For business, success is determined by the way it handles the customers and in case of retail and e-commerce, it is their orders. Just a single negative encounter is enough for the customers to feel sour about your brand. But, having said that, having a strong order management process in place makes sure that your company isn’t victim to it; instead, it ensures that your customers keep coming back. An experienced call center can offer a seamless customer support services, both fir your customers and for the company to win the loyal customers and improve in revenue.
Vindhya’s over 10+ of experience in offering customer support through inbound and outbound channels via multiple regional languages assures providing exceptional customer care. Vindhya’s resources are highly skilled and trained to accurately capture all the details related to the orders placed by the customers and follow the processes in place. They ensure each customer is happy and assured of perfect product delivery. Vindhya is operational 24x7 allowing customers to place the order any time of their convenience.
Order management is about keeping track of the orders placed by customers and managing the processes needed to achieve it. It doesn’t stop just with delivery of the ordered product. Company must also do an after-sale experience check-up to know about customer’s experience. Keeping these requirements in mind, Vindhya specializes in offering the following order management outsourcing services:
It is an inbound calling wherein customers call to enquire about products that they are interested in. Such calls are placed before placing the order. Vindhya’s well-trained staffs play an important factor here since they must assist customers well and make them place the order without fail.
It is also an inbound call center wherein customers call the call center to place an order for the product/s. Often they place an order at a time of their convenience, could be after their working hours as well. Vindhya offers 24x7 round the order taking services allowing the customers to place the order anytime from anywhere.
Next step after taking order is to enter the information into the system for further processing. Vindhya’s trained resources do this job perfectly so that all the orders placed reach the concerned department swiftly.
Vindhya offers call center support via various channels such as telephone calls (inbound and outbound), e-mail and chat. Whatever be the channel, Vindhya is equipped to take the orders and assist the customers, both voice and non-voice channels.
Order management process extends even after placing the order and entering the information. Customers would wish to be updated about the status of the ordered product in order to track the shipment. Vindhya contacts the customers who have placed orders via outbound calling and check their experience in placing the order. This assists the company to get the feedback from the customers and act accordingly. Vindhya is an expert in handling after-sales feedback calls ensuring satisfaction of the customers.
Vindhya’s over 10+ years of expertise allows us to provide you an efficient Order Management solution. Vindhya’s resources are well-trained in all the key terms of retail and e-commerce and understand the importance of having a strong Order Management process since most of the times customers do need helping hand. They attend to customers with the motto of winning their loyalty and keep them happy. List of Order Management Solutions offered by Vindhya is given below:
When you outsource Order Management services to Vindhya, you can get the following benefits: