News : Click here to read about Vindhya's Business Continuity During The Time Of COVID-19

Inbound Call Center Services

Looking for the best partner to outsource your Inbound call center needs? Your go-to place is Vindhya - being there for your customers with our inbound call center services.

With an experience of more than a decade, Vindhya has carved a niche for itself in delivering quality inbound call center services!!! Our motto is, “Be there for your customers when there is a need” and that is exactly what we base our inbound call center services on. Banking on the vast experience that Vindhya has gained over the decade long journey, we perfectly understand the importance of an inbound call center setup and how much of an impact it has over your customers. Vindhya’s inbound calling services are more customer-centric and so are our executives who interact with your customers. They are well-trained in both communication and technical skills and always keep in mind that customer is the king and their satisfaction is the utmost important factor of all.

Vindhya understands that in today’s world, irrespective of the industry, be it banking, finance, government sector, or retail, there is a healthy yet tiff competition among the brands. Every brand needs to have the best impression and reputation when it comes to serving its customers. Every company is in need of an adept call center that offers quality and skilled inbound call center services to interact with its customers, resolve their queries and complaints and ensure they are satisfied when they hang up the phone. Every incoming call from your customer matters to us and we make sure your customers feel they are valued, their complaints and queries are being listened to and noted down and feel assured that their concerns would be addressed and very soon, at that. This impacts the company in ways not one! Your company makes a good impression in the minds of your customers and thus your brand gains more credibility, trust and popularity among your customers.

Categories of Inbound Calling

An inbound call center offers all the benefits mentioned above and when you are looking out for the best partner, you must make sure it caters to all of them. Inbound calls could be many categories.

Customer Service/ Support

An Inbound call where customer calls to get their queries about your company’s product/service clarified and our agents offer detailed information to them on the call and make a note of the serious concern, if any and escalate it to the team.

Technical Troubleshooting

An inbound call where the customer who is trying to install or use a product and faces some bottlenecks on the way hampering the process, calls up asking help to fix it. Vindhya’s technically sound and equipped executives direct the customers and help them fix the issues.

Grievance Redressal

An inbound calling mechanism that serves as a platform for customers to voice out their grievances. Inbound call center acts as the contact point for the customers who wish to voice their concerns and grievances about the service rendered by the company and get solution. Vindhya has in-place a structured tool that alerts the company so that they can take necessary remedial actions. This inbound calling service shows how much you value your customers.


Customers call to make reservation in hotels or fix an appointment with hospitals, or cancel the same or do the follow up of the same. This type of inbound calling is of high importance and requires swift action in making the reservation and appointments.

Banking on our well-trained resources, proven techniques, updated technologies and tools, quality assessment, analytical reports, Vindhya has supported numerous companies in providing support and assistance to its customers whenever they run into any trouble in using their product or service. Swift alerts, on-call resolution and guidance have helped the customers turn into admirers of the companies!

As an experienced and expert call center offering inbound calling services, we cater to various inbound calling needs of a variety of industries such as

  • Phone Banking
  • Grievance Redressal
  • Order taking / reservations
  • E-commerce - Queries
  • Scheduling appointments
  • Compliant logging
  • Banking – Query / Resolution / Compliant
  • Telecom Customer Services

Key Features of our Inbound Call Center Services

By outsourcing your Inbound Call Center needs to Vindhya, you can be assured that your company’s contact point for your customers is in the able hands. Vindhya brings to table a vast experience and distinguishing features that enables us to provide the best customer-centric inbound calling services.

Few of Vindhya’s key features of Inbound Calling Services that are offered to you:

  • Call Monitoring
  • Screen pop-ups for call details
  • Screen pop-ups for guiding executives on call
  • Scheduled Call-back
  • Multi-lingual resources interacting with customers

Industries We Serve

Vindhya’s expertise in offering Inbound Call Center Services spreads across a variety of industries including:

  • Banking & Financial Services
  • MFIs & NBFCs
  • E-Governance
  • E-commerce
  • Healthcare
  • Real Estate
  • Telecommunication
  • Food & Beverages
  • Market Research
  • Logistics
  • Higher Education

Benefits of Partnering with us:

Robust Training Framework

Leveraging our proven quality methodology, practices and tools, Vindhya demonstrates commitment to quality on a day-to-day basis. We use our quality data to create actionable performance plans for our staff, to ensure continuous improvement and skill development/enhancing. We train our resources on basic LEAN tools such as 5 Whys, Poka-yoke, etc to have quality driven from the first stage.

Vindhya assures you to have the well-trained and knowledgeable executives represent your company to your customers. A robust training module is designed in line with the service requirements and executives are put into extensive training and feedback-coaching-monitoring cycle is followed to assess them at many levels.

Driving Continuous Improvement

Having strong business acumen of over 10+ years of learning and serving of numerous clientele, Vindhya sets a strong foundation to its projects by driving continuous improvements with a dedicated team of Delivery Excellence. Driving Continuous Improvement with our people at the fore-front has resulted in adding significant extra-miles to our quality of delivery.

Quality Service with Value Additions

Vindhya follows a step-by-step approach to ensure quality of service:

  • Understanding complete cycle of data & aligning our deliverables to subsequent stages
  • Scope Analysis in various attributes like methods of sharing data, sorting, allocating
  • Identifying stages that can improve the quality of delivery
  • Identifying Critical to Quality aspects from Quality monitoring and share it with companies to take remedial measures
  • Dedicated team driven by the motto: Customer Satisfaction
  • High quality delivery backed by ISO 9001-2000 standard process
  • Cost Effective and Process Efficient
  • Improved end-customer satisfaction through lesser Turn Around Time
  • Proven offshore model backed by sound process
  • Experienced core team to ensure delivery as per your requirements and expectations
  • Domain experts to oversee projects in specific domains
  • Continuous process improvements to save costs
  • Providing “Double Bottom-Line” for clients from cost saving as well as CSR perspective

Contact us

Corporate Video

Want to know more? Please contact us right away!