Executive - Voice. Nagpur

Roles  and Responsibilities:

·          Process customer instructions by handling Outbound  & Inbound calls defined by clients.

·          Provide outstanding customer service as per the client  expectation on the given KPI’s.

·          Communicate clearly and effectively with customers.

·          Understand the company’s processes thoroughly &  effectively qualify related tests and assessments.

·          Document all customer data / calls in relevant  database or CRM with regards to customer inquiries accurately.

·          Ensure Key Responsibility Areas (KRAs) for the process  are met as per the business requirement.

Job Requirements:

·          Good in handling Computers,

·          Ability to read and understand the content and talk to  customer fluently,

·          Good Objection handling,

·          Basic Excel Knowledge

·          12^th Standard passed; Graduation preferred

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