News : Click here to read about Vindhya's Business Continuity During The Time Of COVID-19

Vindhya’s Profile

Vindhya e-Infomedia was started in 2006 with a vision of bringing business and philanthropy together for a social cause. We are an Impact Sourcing Service Provider based in Bangalore and Hyderabad, India. Our contribution to the impact sector is mainstreaming jobs for people with disabilities. Through this, vindhya has been successful in brining financial independence, self respect and dignity into the lives of such people who have been deprived of all that.

State-of-the-art IT infrastructure and process solutions position us to address the dynamic requirements of variety of industry verticals. We have been working with top clients like Airtel India, IBM, SAP AG and many other Indian companies providing services like Data entry, Claims processing, Customer onboarding, Payroll and Data management processes.

Cutting across functional areas of Banking, Insurance, Telecom, etc. We also provide onsite support to our clients. Having worked with these top  clients, we have constantly benchmarked and behaved to function as a mainstream BPO company in running of our operations and deliverables.

Over 10+ years of our inclusive journey, we have carved a niche for ourselves in the BPO industry by offering high-quality and cost effective Contact Center and Data Solutions with PWD as our main workforce.

Vision

To be pioneers in quality driven back end data processes, by training & employing differently abled youngsters and adopting innovative business practices, while delivering value addition to clientele & maximum value for the stakeholders.

Mission

Our mission is to develop a high performance organization that puts our customers as well as our employees First, and to do it right for the first time and every time, while providing opportunities to the differently abled by imparting apt training & support and help them to enhance their confidence & lifestyles.

35000

Forms Processed / Day

120000

Calls / Day

15

Years of Inclusive Service

11

Regional Language Support

What struck a chord in me that day was their business model of marrying philanthropy and business through employing PWD (people with disabilities)

N L Balasubramanian

What makes us the best partner?

Expertise

Over 10+ years of experience in providing business solutions to various domains for quality conscious customers across the globe

It has equipped us with right knowledge and infrastructure needed to always offer the best of services to clients

Process Standards

Proven systems and processes in place to ensure the consistency and quality of deliverables.

A well-defined process is in place to make sure we always deliver top-quality services to our clients.


Work as an extended branch

As a committed and passionate organization, our work matters the most and we take pride in it.

Vindhya offers 24 * 7 support to clients by working as an extended branch for its customers offering quick and regular updates, and value-added analysis.

IT Infrastructure

State-of-the-art infrastructure to support and accommodate various and diverse needs of the clients and ensure smooth functioning.

Delivery centers located across multiple geographies for better Disaster Recovery Plan


What makes us stand out?

Vindhya’s focus on employing people with disability has continued to this day, when the company has grown to a 1600 + employee workforce and 62 % of them are people with disabilities.

Vindhya invests heavily in employee training on a continuous basis. Besides the technical skills required for the job, employees are also educated on the larger business context of the client’s business thereby rooting the employees’ jobs in a larger context which ensures they work with a deeper understanding of the relevance of their work and builds a deep sense of ownership. The family-like culture, hands-on management and the open-door policy at Vindhya ensures that employees always have a chance to get their problems addressed.

Vindhya is also unique in being a BPO with very low attrition rates, which further benefits the clients of having employees who have stayed with their businesses for a long time period.

Why choose Vindhya?

Vindhya’s focus on delivering high quality services from its inception and its consistent year-on-year growth proves that Vindhya is the best choice for you.

We have never lost a single client and have built most of our business on the basis of word-of-mouth recommendations, which is an emphatic proof of our high capability. Especially in a multi-vendor model which is how BPOs typically work, this goes on to show the high performance of Vindhya through the years.

Also, clients frequently cite positives such as quick turn-around-time, fast learning, deep understanding of the client’s business environment, solution-orientation and a high customer-orientation as hallmarks of Vindhya. There are many factors that have gone on to create this – first, our founders‘ commitment to be very hands-on ensures a deep culture of commitment, second, our employees loyalty towards their jobs and our low churn rate ensures a highly-dedicated workforce is handling your work, and a proactivity towards problem-solving rooted in in-depth knowledge of the client’s business further galvanizes the impact of having Vindhya as a BPO partner.

Want to know more? Please contact us right away!