Contact Centre Solutions

 

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Government Solutions

  • Query Resolution / Helpline center
  • Grievances Handling
  • Email and Chat solutions
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IT Service

  • Outbound Sales calling
  • Help Desk
  • Feedback calling
  • Query Resolution
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E-commerce Solution

  • Query Resolution
  • Buyer / Seller support L1, L2, L3 calling
  • Market survey calling
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Retail Solutions

  • Customer retention
  • Query Resolution
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MFI Service

  • Lead generation
  • Help Desk
  • Feedback calling
  • Loan Utilisation check (LUC)
  • Customer Retention
  • Collections – Bucket X, 1, 2 & 3.
  • Payment reminders
  • Welcome Calling
  • Tele verification
  • Rejection Conversion Calling
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Banking & Insurance Service

  • Up selling
  • Cross Selling
  • Renewals
  • Claim process
  • Lead generation
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Food & Beverages Service

  • Taking Orders
  • Table booking
  • Feedback and suggestions
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Telecommunication Sector

  • Query Resolution
  • Customer Retention
  • MNP (Mobile Number Portability)
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Travel & Hotel booking Service

  • Hotel Bookings
  • Travel booking
  • Up selling/ Cross Selling
  • Feedback calls
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Inbound Service

Inbound service is a vital interface between your company and your customers. It requires experienced personnel to assume the interfacing roles.These roles demand skills to understand client's problems, absolute business knowledge, effective follow-up, timely escalation and resolve issues.
Vindhya offers expert Inbound specialists who have a demonstrated record of active follow-ups and a high degree of end-user satisfaction. Talk to one of our specialists

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Outbound Service

Increase your customer loyalty, sales and revenue with our exclusive outbound call services.
A welcome call after a sale eases the customer and enhances the comfort with your product. Similarly, a feedback call after a service would leave them satisfied. At Vindhya, our outbound professionals understand such finesse and its importance in increasing the loyalty of your customer. Which, in turn, will make it easier to upsell or cross-sell your other products or service.
Our missed call service is also becoming very popular amongst our clients as it is proving to be an effective marketing tool. Find out how we can help you with our missed call and other outbound call services.

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Email & Chat Service

The number of customers and the time spent online has increased exponentially over the past few years. These Customers seem more comfortable using email and chat services channel. Vindhya offers expert solutions for Email & Chat services. Get in touch with us to provide this interface to your customers.

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IVR Solutions

There are many interactions where automated responses are ideal, like finding account balance, request a cheque book and other similar. Vindhya offers IVR solutions in multiple languages for your customers who are on the go.
Offer IVR solutions to your customers, get in touch with us.

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About Us

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Vindhya e-Infomedia Private Limited 

No.3, 4th Main, 2nd Cross, 4th Stage,
Rajajinagar Industrial Town Bangalore

Karnataka 560044 India
Phone: +91-80-4127 9201
Fax: +91-80-4127 9202
E-Mail:[email protected]

 

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